Business Solutions
Admin, operations and back-office support for small businesses across Canada
The operational, administrative and people-side work that keeps a small business running, handled by an experienced coordinator. Pick one area or combine several into a single monthly solution scaled to your workload. All support is remote, with no full-time hire required.
Not sure where to start? Begin with a
Assessment to identify your priorities and the solutions that will make the biggest difference.
Administrative Support
Get the admin off your plate
Email, paperwork, scheduling, files and follow-ups keep piling up and eating the time you should spend running your business. TCC takes the day-to-day administration off your desk so the details stop slipping. Packages start at $1,250.
Best fit: owners spending too much time on admin and small teams that need steady support but aren't ready to hire a full-time assistant.
What each package includes
Essential
20 hours / month
- Light inbox support and email responses
- Basic scheduling and calendar coordination
- Simple document preparation
- Digital file organization
- Internal reminders and follow-ups
- Light data entry
- Ongoing inbox and calendar management
- Document creation and organization
- File and record maintenance
- Internal follow-ups and coordination
- Data entry and tracking
- General admin support across the month
- Higher-volume admin support
- Priority response times
- Heavier scheduling and coordination
- More complex document handling
- Increased follow-ups and task support
Operations Support
Keep everything moving without holding it all yourself
Vendors, employees, invoices, deadlines and daily operations all need someone keeping them organized and on track. TCC tracks the moving parts, manages the flow between people and steps and removes the bottlenecks that slow you down. Packages start at $1,250.
Best fit: growing businesses whose back-end systems are no longer keeping up and owners who need someone to hold the operational details together.
What each package includes
Essential
20 hours / month
- Task tracking and follow-through
- Light operational coordination
- Supporting day-to-day business flow
- Internal communication support
- Reducing small bottlenecks
- Ongoing operational support
- Coordinating between owners, teams and vendors
- Managing moving parts across the business
- Regular follow-ups and execution
- Supporting operational continuity
- High-trust, ongoing operations support
- Priority access and flexible scheduling
- Broad operational coordination
- Supporting leadership and decision follow-through
- Managing fluctuating workloads
Financial Operations
Finances - no longer a burden
Getting invoices out, tracking what's owed, chasing late payments and keeping clean records. TCC runs the day-to-day money operations so cash keeps moving and nothing slips. This is coordination, not accounting. Packages start at $1,250.
Best fit: trades and service businesses juggling subcontractor invoices and any owner losing money to invoices that go out late or never get followed up.
What each package includes
Essential
20 hours / month
- Invoicing
- Light AR follow-ups
- Basic AP coordination
- Payment tracking
- Documentation support
- AR and AP coordination
- Subcontractor invoice tracking
- Billing issue resolution
- Audit-ready documentation
- High-volume invoicing and collections
- Multiple vendors and subcontractors
- Ongoing follow-ups and reconciliations
- Heavy documentation and coordination
Payroll, accounting and tax filing aren't included. For full-charge bookkeeping, month-end and year-end, see Bookkeeping & Forecasting.
Vendor & Partner Coordination
One point of contact for every vendor and sub
Keep vendors, subcontractors and partners moving in the same direction. TCC manages the communication, handoffs, renewals and timelines between your business and the people you work with, so nothing gets dropped between parties. Packages start at $1,250.
Best fit: businesses that rely on multiple vendors or subcontractors and need a single reliable point of coordination between them.
What each package includes
Essential
20 hours / month
- Vendor or partner onboarding
- Welcome and setup packages
- Acting as liaison between parties
- Follow-ups and documentation
- Managing multiple vendors or partners
- External communication and alignment
- Information handoffs and follow-through
- Timeline and expectation management
- Multi-party coordination
- Ongoing external communication
- Higher volume onboarding and setup
- Priority responsiveness
SOPs & Documentation
Get how your business runs out of your head and onto paper
Turn the way your business actually runs into clear repeatable documentation. From a single SOP to a full documentation overhaul, so work doesn't depend on memory and you can delegate with confidence. Packages start at $1,250.
Best fit: businesses with no documented processes, owners preparing to delegate or hire and teams that lose time because nothing is written down.
What each package includes
Light Documentation Support
- SOP updates
- Minor documentation cleanup
- Process refinements
Active Build Phase Documentation
- SOP creation
- Workflow documentation
- Training materials
- Onboarding documentation
- 5 hours online training included
Full Documentation Overhaul
- End-to-end process documentation
- Full SOP library
- Training manuals and onboarding systems
- 10 hours online training included
Benefits Administration & HR Support
HR and benefits handled, without an HR hire
The HR coordination and benefits administration a small team needs, without hiring an HR manager. TCC supports onboarding, employee records, benefits and day-to-day HR so your people are looked after and your paperwork stays in order. Packages start at $1,250.
Best fit: small and mid-size teams that need reliable HR and benefits administration but don't need or can't justify, a full-time HR hire.
What each package includes
Small Team Benefits Support
- Benefits enrollment and changes
- Employee inquiries
- Provider coordination
Mid-Size Team Benefits Support
- Ongoing benefits administration
- Provider liaison
- Documentation and renewals
- Increased employee support
Small Team HR Support
- Employee onboarding and offboarding support
- Responding to routine employee HR inquiries
- Maintaining employee records and documents
- Supporting HR-related forms and paperwork
Mid-Size Team HR Support
- Ongoing HR administrative support
- Employee lifecycle documentation
- HR record maintenance and organization
- Coordinating leaves, status changes and non-payroll updates
- Supporting HR documentation renewals and audits
- Increased employee inquiries and coordination
Payroll processing isn't included. TCC handles the administration around it and works alongside your payroll provider.
