Experienced operations support, without the full-time hire
TCC Small Business is led by Lena Kucerova, a fractional operations and administrative specialist who handles the back end of small businesses so owners can focus on the work that grows them. The model is simple: you get experienced, reliable support scaled to your actual workload, not a salary and overhead.
15 years keeping businesses organized behind the scenes
Lena has spent 15 years in administrative coordination, HR and benefits administration, operations, vendor management and documentation. She has worked across a wide range of industries, which means she adapts quickly to how a business actually runs rather than forcing it into a template.
Her focus is practical structure: clean documentation, clear follow-through and operational continuity that holds up when a business gets busy.
Areas of expertise
- Administrative coordination and scheduling
- HR administration and employee documentation
- Benefits enrollment, changes and provider liaison
- Operations coordination and process improvement
- Vendor and subcontractor management
- Financial operations (invoicing, AR/AP coordination)
- SOP creation and documentation builds
Experienced operational support, scoped to what you actually need
Most small businesses don't need another full-time employee. They need experienced help that can step in, organize the back end and keep things moving. TCC works as a monthly solution by service type and hours (20, 30 or 40 per month) and areas can be combined into a single tailored package. Support is fully remote, serving small businesses across Canada.
What TCC does
- Administrative and operations support
- Vendor and partner coordination
- SOPs, documentation and process cleanup
- HR and benefits administration (non-payroll)
- Bookkeeping, catch-up and cleanup, plus budgeting and forecasting
What TCC doesn't do
- Payroll processing
- Accounting, tax preparation or tax filing
- Legal or compliance advice
- In-person, on-site support
Because the problem usually isn't a lack of help
A virtual assistant can take tasks off your list. But most owners aren't stuck because no one is doing the work. They're stuck because there's no structure underneath it. TCC brings operations-grade organization: consistent systems, clean documentation and records that hold up, so the back end actually stays fixed instead of needing constant direction. That's the difference between another set of hands and an experienced operational partner.
Ready to get the back end of your business organized?
Start with an Assessment. Tell me what's taking up too much of your time and where your business could use experienced operational support.